For election administrators

What support is provided?2019-10-17T14:20:06+00:00

Dedicated support staff provide 24/7 email support during your election.

Simply click the support button on the dashboard and we’ll respond promptly. Support requests create an automatic email thread that includes your team and BigPulse project managers. Everyone is kept in the loop and support requests get logged.

How many polls can we open?2019-10-17T12:07:27+00:00

Smart-Managed Service (where we take care of the election setup), normally you would have a single election with multiple polls. If you require more than one election we can accommodate your needs and will provide you with a fixed price quote.

Self-Managed Service you can have as many separate elections and polls as you want during your subscription.

Can we be sure only authorised people vote?2019-10-18T16:15:17+00:00

If you use the recommended high security setting a unique voting account is created for each voter which may include their email, name and other variables. What this means is the vote integrity does not depend on cookies or the IP address of the voter. People can vote from anywhere yet, if they attempt to vote again in the same poll, even from a different location, the repeat vote is blocked.

However you can choose to let people vote repeatedly or a set number of times and still this will not corrupt the vote. This is because only the last vote from each person is counted in each poll. It means you can run continuous polls which can be relied upon.

Can I download the raw vote data?2019-10-17T10:00:23+00:00

Yes. Complete voting data is available as a comma separated CSV file.

What levels of anonymity and transparency are available?2019-10-17T12:00:46+00:00

Voting can be absolutely anonymous or fully transparent like a show of hands or various shades in between.

  1. Absolute anonymous vote storage this means there is nothing in the database linking the vote to the voter.
  2. Anonymous voting no one sees how each person votes however the votes are linked to the user voting accounts in the database which means the change vote feature can be used.
  3. Transparent voting – the poll administrators can see how each person votes.
  4. Fully transparent voting – everyone can see how each person votes – like a show of hands.
What counting methods are available?2019-10-17T11:59:26+00:00
  1. First-past-the-post, (FPTP) also known as plurality or simple majority voting. This means the candidate with the most votes wins.
  2. Instant runoff voting (IRV). See STV below.
  3. Single Transferable Vote (STV), preferential, ranked voting, proportional representation. Instant runoff is the special case of STV with one winner. STV is a form of preferential voting that produces proportional representation in multi-seat elections. Use optional or compulsory ranking of a set number of candidates. Preferences are transferred and distributed automatically to produce winners. Many switches to cater for variations in STV counting methods. BigPulse has extensive experience with STV.
  4. Range voting Voters rate each candidate or option separately on a scale.
  5. Cumulative votingEach voter has a quota of votes which can be concentrated on one candidate or split across several candidates. This method of voting is used widely in corporate governance. Ranked votes with predefined weights for each ranking. For example rank 1 = five points, 2 = three points 1= one point. Sum the points and lowest or highest score wins. You have complete flexibility to set the number of rankings permitted in the ballot and the weight for each ranking.
  6. Weighted voting and split votingShareholder AGM voting is common use for weighted votes. The same voter can have different weights in different polls enabling elections in many companies with overlapping shareholders. Split voting can be offered with weighted voting. This enables selected voters to act as proxy for other voters.
  7. Candidate grouping and winner constraints Candidates can also be grouped into categories and a minimum number of winners allocated to each category.
  8. D’Hondt method – This method is a highest averages method for allocating positions, and is thus a type of party-list proportional representation.
Where are BigPulse servers located?2019-10-23T18:19:35+00:00

BigPulse servers are housed in two physically separate locations, Canada and UK. The data is replicated live in both locations. Both server houses are top level high security datacentres with certifications SSAE18, CSAE3416 and ISAE3402.

Can I input paper ballots?2019-10-18T16:17:27+00:00

Yes. An administrator can input paper ballots via the Election Dashboard. Vote receipts are issued when paper ballots are entered. There is an option for double entry of ballots and the administrator can review a list of who has already voted online so there aren’t duplicates.

Can there be more than one voting group?2019-10-18T16:20:46+00:00

Yes. Separate polls with different electorate groups can be linked via a single poll-menu page. This allows all voters to enter the voting site at the same place. Each voter sees only the relevant polls and is automatically and seamlessly transferred to the next relevant poll after casting each vote. No voters can see or access any poll unless the voter is admitted to the relevant electorate.

The voter’s experience

Do voters need to download an app?2019-10-18T16:18:04+00:00

No! BigPulse is a web-based system. Voters can access their ballots from any web browser on their smartphone, computer, or tablet.

How do voters access the ballot?2019-10-17T12:11:30+00:00


Bulk email auto-sign-in


Register etc


Can voters access the ballot via a single sign-on through our website?2019-10-18T15:35:03+00:00

Yes. BigPulse integrates with common remote authentication methods so voters can use their existing sign-in accounts on your system to identify themselves and vote. Supported methods include – SSO, CAS, Shibboleth, SAOP, LDAP, Flexmls, Facebook and others. These methods can be easily configured to allow access to the ballot via your own website.

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