The security of your data and the reliability of online voting is critical, which is why BigPulse is meticulous about all aspects of security and protection of personal data.
Your data is safely stored on top-tier servers in two locations – Canada and UK. BigPulse engineers are the only people with login access to the servers. Both server locations are high security data-centres with certifications SSAE18, CSAE3416 and ISAE3402.
Firewalls, intrusion detection
Our servers are protected by HA hardware and software firewalls and sophisticated intrusion detection software, to protect your data.
Daily security audit
Our experienced IT engineers run a daily auditing process to ensure systems are maintained in accordance with the requirements prescribed by ISO 27001, PCI-DSS, HIPAA standards.
Qualys SSL Labs tests
BigPulse scores “A+” in the Qualys SSL Labs tests. We regularly review our score and apply upgrades as required.
Daily security scan
Our servers are scanned daily by McAfee SECURE.
Backups and disaster recovery
BigPulse operates its own Load Balanced true High-Availability system (live mirrored) active/passive server cluster with many safety features, with complete and exclusive control of the servers.
We have 3 levels of backups:
- Live full backup to standby HA servers in the same location.
- Live and continuous backup of all data to remote servers.
- Separate encrypted full daily backups stored in two locations.
Our disaster recovery protocols ensure that your data is accessible within minutes, even in the unlikely event of a disaster.
Service uptime and reliability
The high level of system redundancy means unplanned outages are very rare. Over the last 12 months www.pingdom.com show uptime as 99.95%. 100% uptime is typical for a given month. Some Pingdom outages are not real because BigPulse has a deliberate five minute “invisible” maintenance outage every week.
Request our Security Document >