Frequently Asked Questions
What forms of payment do you accept?
We accept pay on invoice, and Visa or MasterCard payment for the 3 or 6 months options with currencies AUD, EURO, GBP and USD.
What level of support is included?
24/7 dedicated email support with emergency telephone support based in USA, EU and Australia. We pride ourselves on ensuring your election is a success.
How long is my subscription?
You can subscribe to the Self-Managed Service for 3, 6 or 12 months.
How do I renew my subscription?
To renew your subscription please Contact us with the length of subscription and number of voters. We’ll reactivate your account immediately.
Does BigPulse offer discounts for non-profits?
Yes, please contact us with your requirements and we’ll send you a fixed-price quote.
What if I need to add more voters?
No problem, contact us with the number of additional voters and we’ll provide you with a quote, if accepted we’ll update your account immediately.
Are there any setup fees?
No! There are no setup fees. We provide you with a fixed-price quote that has all your requirements including setup if you choose the Smart-Managed Service.